Our goal is to keep gaming a source of joy — always. New Lucky gives you all the tools you need: limit setting, Self-Exclusion, and everything in between for a safer gaming experience.
Online gaming is a great form of entertainment. But like any pastime, it's important to keep it in check. At New Lucky, we believe responsible gaming isn't about having less fun — it's about making the fun last.
Responsible gaming is a habit where you know how much time and money to spend, when to take a break, and when to seek help. New Lucky is here to support you every step of the way.
Our platform offers a range of responsible gaming tools — deposit limits, session time limits, Reality Check, Cooling-Off Period, and Self-Exclusion. All of these can be managed directly from your account settings.
Remember — gaming is for entertainment only. Never play with money you need for essential expenses, and don't chase your losses by placing bigger bets.
New Lucky puts you in full control. Use the tools below to keep your gaming experience safe and enjoyable.
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase it, you'll need to wait 24 hours.
Set a maximum duration for each gaming session. Once the time limit is reached, the system will automatically log you out.
At set intervals, a message will appear on your screen showing how long you've been playing and how much you've won or lost. This keeps you informed and helps you make better decisions.
Take a temporary break from 1 day up to 6 weeks. You won't be able to log in to your account during this time, but your balance will remain fully secure.
Set a long-term Self-Exclusion lasting from 6 months up to 5 years. Your account will be completely inactive during this period and no marketing messages will be sent.
Set a maximum daily or weekly loss limit. Once you reach that amount, the system will automatically prevent you from placing further bets.
Log in to your New Lucky account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the Account Settings menu.
Choose from deposit limits, session time, loss limits, or any other tool and set your preferred amount.
A verification link will be sent to your registered email to confirm the limit. It takes effect as soon as you click the link.
Limit decreases take effect immediately. However, increasing a limit is subject to a 24-hour cooldown period — this is in place for your own protection.
If you feel you need a long break from gaming, Self-Exclusion is the best option. This feature is easy to use and is part of New Lucky's responsible gaming framework.
During self-exclusion:
Once Self-Exclusion is activated, it cannot be cancelled before the period ends. Please think it through carefully before making your decision.
For Self-Exclusion Help Centercontact us or email us at support@newlucky.ws.
Read through the questions below and answer them honestly. If you answer "Yes" to more than 3, consider using our responsible gaming tools or seeking professional help.
Have you ever chased your losses by placing bigger bets to win back what you lost?
Has a family member or friend ever talked to you about cutting back on gaming?
Have you ever spent money meant for household expenses on gaming?
Do you feel restless or irritable when you're not gaming?
Do you spend more time gaming than you originally planned?
Is gaming affecting your sleep, work, or family relationships?
Do you hide how much time or money you're spending on gaming?
After a loss, do you feel upset or discouraged and find yourself wanting to play again?
If you feel you may be at risk, don't wait — contact us at support@newlucky.ws. Our responsible gaming team is always ready to help.
Set daily deposit and play limits.
InstantDecide in advance how much you want to spend each month.
FlexibleYou will receive periodic reminders and alerts.
AutomaticTemporarily block specific games or categories.
CustomView a detailed breakdown of your gaming history and spending.
FreeOpt out of or limit promotional messages.
OptionalSpeak directly with our Responsible Gaming team.
24/7Protect your account from being accessed by family members.
SecureNew Lucky is strictly for users aged 18 and above. Keeping minors away from online gaming is one of our highest priorities, and we take a zero-tolerance approach as part of our responsible gaming commitment.
Responsible gaming at New Lucky ensures your experience stays positive every time. Open an account today and set your own limits.